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Service Slide: Navigating the Declining Landscape of Customer Service in the Digital Era

Exploring how digital transformations in customer service are leading to a decline in quality and satisfaction, with a focus on the challenges of AI, automation, and the impact of digital-only services.

December 22, 2023

Apple's Fintech Foray: Unpacking the Credit Kudos Acquisition

Exploring Apple's acquisition of Credit Kudos, examining its impact on the UK fintech landscape, the future of open banking, and potential innovations in Apple's financial services strategy.

December 15, 2023